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At ZF LIFETEC, we save lives through cutting-edge technology. With over 60 years of automotive safety innovation, we blend start-up agility with corporate stability to drive meaningful impact worldwide. Operating across 48 locations in 20 countries, our global presence amplifies our mission to make roads safer and save lives.
Join us in a supportive and dynamic environment committed to safety, innovation, and reliability. As a part of our international team, your contributions spark industry-leading innovations in automotive safety. Our inclusive and diverse working environment promotes creativity, career growth, and continuous development.
¡Come and join us as Customer Quality Engineer!
Responsabilities
- Monitoring and maintain int. customer complain database (e.g. QSYS, SAP,…)
- Report quality performance (e.g.: customer score cards, top customer issues, customer escalation, NCTs, NCTPM, PPMs, warranty score, etc.)
- Monitoring and maintain of ext. customer database for customer quality performance, notifications and/or response of concerns, containment actions, customer alerts, etc.
- Responsible for customer communication for proper follow-up of customer concerns, negotiations, customer quality audits/visits, etc.
- Responsible for problem solving for quality customer concerns
- Drive compliance of no-conformance process of the customer quality concerns (e.g.: product identification, quarantine, scrap, containment actions, etc.)
- Responsible of warranty management process: part analysis, problem solving, customer, NTF (not trouble found), agreements and interface with corporate warranty
- Lead read-across approach implementation
- Responsible for sorting activities at customer
Required Skills and Experience
- Engineering field
- 3 years of experience in similar position in Automotive industry
- IATF 16949/ ISO14001/ ISO45001/ ISO9001 knowledge
- English 80%
- Problem resolution skills
- Six sigma certification or Red X (Shainin)
- PPAP
- Deep understanding of Operations and Quality
- Deep knowledge and understanding of customer requirements
- Robust global network with Divisional, Regional and Functional Heads
- Proven experience to successfully manage cross functional teams (direct and/or dotted reporting line teams)
What We Offer
- Benefits above the law
- Major Medical Expenses Insurance
- Global growth opportunities
- Competitive Wages
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