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READY TO MAKE AN IMPACT EVERY DAY?

Your journey to a meaningful career starts with ZF LIFETEC

CQ / Warranty Engineer

Country/Region:  CN
Location: 

Donggang District/Rizhao City, SD, CN, 276826

At ZF LIFETEC, we save lives through cutting-edge technology. With over 60 years of automotive safety innovation, we blend start-up agility with corporate stability to drive meaningful impact worldwide. Operating across 51 locations in 22 countries, our global presence amplifies our mission to make roads safer and save lives.

Join us in a supportive and dynamic environment committed to safety, innovation, and reliability. As a part of our international team, your contributions spark industry-leading innovations in automotive safety. Our inclusive and diverse working environment promotes creativity, career growth, and continuous development.

Req ID 73488 | Rizhao, China, ZF Automotive Safety Systems (Rizhao) Co., Ltd.

  

Your Task:

  • Responsibility for customer complain management

 

  • Monitoring and maintain int. customer complain database (e.g. QSYS, SAP,…)

 

 

  • Report quality performance (e.g.: customer score cards, top customer issues, customer escalation, NCTs, NCTPM, PPMs, warranty score, etc.)

 

 

  • Monitoring and maintain of ext. customer database for customer quality performance, notifications and/or response of concerns, containment actions, customer alerts, etc.

 

 

  • Responsible for customer communication for proper follow-up of customer concerns, negotiations, customer quality audits/visits, etc.

 

 

  • Responsible for problem solving for quality customer concerns

 

 

  • Drive compliance of no-conformance process of the customer quality concerns (e.g.: product identification, quarantine, scrap, containment actions, etc.)

 

 

  • Responsible of warranty management process: part analysis, problem solving, customer, NTF (not trouble found), agreements and interface with corporate warranty

 

 

  • Lead read-across approach implementation

 

  • Responsible for sorting activities at customer

 Your Profile:

  • Bachelor’s degree in Engineering, Quality, or a related field.

  • 2~3 years of experience in customer quality or quality engineering in the automotive or manufacturing industry.

  • Strong knowledge of quality tools and methodologies (8D, FMEA, APQP, PPAP, SPC).

  • Experience with customer portals and quality systems (e.g., GM, Ford, VW, Stellantis).

  • Excellent communication, negotiation, and interpersonal skills.

  • Ability to manage multiple priorities and work under pressure.

  • Effective communicator and relationship builder.

  • Fluent in English

 

Be part of our ZF Lifetec team as CQ / Warranty Engineer and apply now!

Contact

Mingyuan Ye

gloria.ye@zf-lifetec.com 

Why ZF LIFETEC?

  • Innovative Impact: Shape the future of safety with life-saving technology that truly matters.
  • Dynamic Workplace: Thrive in an agile, collaborative environment where every idea counts.
  • Culture of Excellence: Be part of a team with over 60 years of high standards and groundbreaking achievements.
  • Growth & Empowerment: Advance your career with strong support for personal and professional development.

Diversity & Inclusion

At ZF LIFETEC, we are committed to building a culture where inclusiveness thrives and diversity is valued. We welcome unique perspectives and actively work to remove barriers, empowering all employees to reach their full potential. Guided by this vision, we innovate and create life-saving technology that makes a real impact on automotive safety.

READY TO MAKE A REAL IMPACT?

Apply now »